Terms & Conditions
The fine print.
Last updated: 14 May 2026
1. About these terms
These terms form the contract between you (“you”, “the Customer”) and Sleepezee, the operator of The Iceland Intensive (“the Intensive”, “we”, “us”, “our”). They govern your application, your booking, and your attendance at the Intensive. By submitting an application, paying any deposit or balance, or attending, you confirm that you have read, understood, and agreed to be bound by them. If you do not agree, please do not apply or pay.
2. Nature of the contract
The Intensive is a professional training, mentoring and business-services programme aimed at owners of established short-term let businesses. You warrant that you are entering this contract in the course of your trade, business or profession and not as a consumer. The contract is concluded in England and Wales when we confirm your place in writing (by email) and receive your deposit in cleared funds. Where any provision of these terms cannot lawfully apply to you because you are nevertheless treated as a consumer under applicable law, that provision will apply to the maximum extent permitted, and your non-excludable statutory rights are unaffected.
3. Application & selection
Submitting the application form is an expression of interest. It does not create a contract and does not guarantee a place. We review every application and invite shortlisted hosts to a short call before confirming attendance. We reserve the right to decline any application without giving reasons. We may also withdraw an offer at any point before payment is received in full if we reasonably believe the placement is not a fit.
4. Fees, deposit & payment
The fee for the Intensive is £5,000 per seat. The optional partner add-on is £1,000. All amounts are in pounds sterling and, unless we state otherwise in writing, are exclusive of VAT (which will be added at the prevailing rate where applicable). A non-refundable deposit of £1,500 is payable to secure your seat; the balance is due no later than 30 days before the start date, or, if your booking is made within 30 days of the start date, in full at the point of booking. We may charge interest on late payments at 4% above the Bank of England base rate from the due date until the date paid. Bank charges, currency-conversion fees and payment-processor fees are your responsibility.
5. Cancellation rights
The Intensive is supplied on specific dates and includes accommodation, catering and leisure activities. As such, the statutory 14-day cancellation right for distance contracts does not apply, by reason of the exemption in regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To the extent any statutory right of withdrawal does apply to you, by booking the Intensive on dates falling within any cooling-off period you expressly request that performance begin during that period and acknowledge that you may lose any such right of withdrawal once performance has begun.
6. Our cancellation & transfer policy
If you cancel more than 60 days before the start date, we will refund any sums paid above the £1,500 deposit. If you cancel between 30 and 60 days before the start date, 50% of the total fee is non-refundable. Cancellations within 30 days of the start date, no-shows, partial attendance or early departure are non-refundable in full. With our prior written consent (not to be unreasonably withheld), you may transfer your place to another qualifying host. If we cancel the Intensive for any reason other than an event of force majeure, you will receive a full refund of all monies paid; in that event, our liability is limited to that refund and we are not responsible for any travel, accommodation or other costs you have incurred.
7. What is included
Your fee covers: the programme content (workshops, mentoring and the deliverables described on the website at the date of booking); shared use of the cabin during the four nights; group breakfasts, lunches and dinners as scheduled; and the on-site group activities listed on the website (such as Geysir, Þingvellir, Gullfoss and Secret Lagoon entry). The website lists indicative deliverables, and the final scope for each Customer is agreed on site; we may substitute deliverables of equivalent value where doing so better serves your business.
8. What is not included
Your fee does not include: flights, airport transfers, vehicle hire, fuel or insurance excesses; travel and medical insurance; visas, passports or other travel documentation; personal expenses; additional nights of accommodation before or after the Intensive; third-party software, hosting, domain, advertising spend, payment-processor fees or subscriptions (whether recurring or one-off) required to operate the deliverables we build for you; VAT (where applicable); and anything not expressly listed in section 7.
9. Travel, insurance, passports & health
You are responsible for your own travel arrangements and for arriving at and departing from Iceland under your own steam. You must hold a passport valid for the dates of travel, any visa required for your nationality, and comprehensive travel and medical insurance covering the full duration of your trip, the activities involved, and cancellation and curtailment. You must disclose, in good time before the start date, any medical condition, medication, allergy, dietary requirement or accessibility need that could reasonably be relevant to your participation. Iceland involves driving on unfamiliar roads in variable weather, walking on uneven terrain, exposure to geothermal features, waterfalls and cold water, and unpredictable weather; you participate at your own risk and must follow our reasonable instructions and any third-party operator's safety rules at all times.
10. Accommodation & third-party suppliers
The cabin, restaurants, activity providers, transport providers and any other third parties involved in the Iceland portion of the Intensive are independent suppliers. We do not control them and are not responsible for their acts, omissions, services, or for any loss, damage or injury arising from them, save to the extent caused by our own negligence. Where we book third-party services on your behalf, we do so as your agent and any contract for those services is between you and the supplier on their terms. We reserve the right to substitute the cabin or any third-party supplier with one of equivalent standard if circumstances require.
11. Substitutions & changes to the programme
The Intensive is delivered by Tommy Gan and Xavier Winton. Where one of them is unable to attend through illness, injury, bereavement or other reasonable cause, we may substitute a host of comparable experience or, where this is not possible, deliver the affected sessions remotely or reschedule them. We may also vary the schedule, order of sessions, on-site activities, menus and deliverables where weather, road conditions, supplier availability or the needs of the group make this sensible. None of these adjustments entitles you to a refund.
12. Conduct
We expect respectful, professional and lawful behaviour from all attendees (and any partner accompanying them). We may, acting reasonably, remove from the Intensive any person whose conduct we consider unsafe, abusive, discriminatory, dishonest, intoxicated to the point of disruption, or otherwise harmful to the group, the hosts, the cabin, third-party suppliers or the property of any of them. In that event, no refund is payable and you will be liable for the cost of any onward travel or alternative accommodation.
13. Confidentiality
Business information shared by attendees during the Intensive (including financial figures, strategy, supplier names and unit-level performance) is confidential and must not be disclosed outside the group without the sharing party's prior written consent. This obligation continues without time limit. We will likewise treat the financial and operational information you share with us as confidential and use it only to deliver the Intensive and the guarantee in section 16.
14. Intellectual property & deliverables
All frameworks, methodologies, training materials, slides, templates, recordings and pre-existing tools provided by us (“our IP”) remain our property; we grant you a perpetual, non-exclusive, non-transferable licence to use them within your own business. You may not resell, republish, sublicense, or use them to train competing programmes. The bespoke deliverables built for you during the Intensive (such as your enquiry website, ad creative, listings, schema, P&L workbook and content framework) belong to you once the fee is paid in full and any third-party assets we incorporate (such as fonts, stock imagery, plug-ins and third-party services) remain subject to their own licences, which are your responsibility to maintain. We may, with your permission, refer to you and your business as a case study and use anonymised metrics for our own marketing.
15. Photography, video & recordings
We typically photograph and film the Intensive for our own marketing and may record working sessions for delivery and quality purposes. By attending you grant us a perpetual, worldwide, royalty-free licence to use your image, likeness and voice in such materials, including across our websites and social channels. If you do not consent to your image being used externally, you must tell us in writing before the start date and we will use reasonable efforts to exclude you or to anonymise the relevant content.
16. The 90-day guarantee
We guarantee that within 90 days of your departure from Iceland we will continue to work with you, at no further cost, until you have generated at least £5,000 in new revenue or verified savings directly attributable to the work done during the Intensive. To rely on this guarantee you must: (a) have paid all sums due in full; (b) have implemented the recommendations and deliverables in good faith, including funding any reasonable third-party costs (such as advertising spend, hosting and domain fees); (c) keep us updated and provide reasonable evidence of revenue and savings on request; and (d) contact us within 100 days of the end of the Intensive to invoke the guarantee in writing. Continued support under this guarantee means up to 10 hours per month of remote support (calls, written guidance and hands-on building) for up to 6 months, scoped to the original deliverables. The guarantee is a commitment of continued service only and does not entitle you to a cash refund.
17. No earnings guarantee
We share past client outcomes (such as savings, revenue and commissions generated) to illustrate what is possible. They are not a representation, warranty or guarantee that you will achieve similar or any particular results. The performance of your business depends on many factors outside our control, including your effort, your existing portfolio, market conditions, regulation and the actions of third parties. Nothing on the website or in these terms should be read as financial, tax, legal or investment advice; you remain responsible for your own decisions and for taking independent professional advice where appropriate.
18. Limitation of liability
Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded. Subject to that, and to the maximum extent permitted by law: (i) we are not liable to you for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any indirect, special or consequential loss; and (ii) our total aggregate liability to you arising out of or in connection with these terms, the Intensive and any deliverables, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to us under this contract.
19. Force majeure
We are not liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including (without limitation) volcanic eruption, seismic activity, severe weather, floods, wildfire, pandemic or other public-health emergency, government action, airspace or border closures, airport or road closures, strike or industrial action, terrorism, war, cyber-attack, or failure of utilities or third-party services. Where an event of force majeure prevents the Intensive from taking place, we will use reasonable efforts to reschedule. If rescheduling is not reasonably possible, we will issue a credit toward a future Intensive of equivalent value; we are not liable for any travel, accommodation, insurance or other costs you have incurred.
20. Complaints
If something goes wrong, please tell us as soon as reasonably possible so we can put it right. Email hello@theicelandintensive.com with the details and we will acknowledge within 5 working days and aim to resolve within 30 days.
21. Data protection
We process your personal data in accordance with our Privacy Policy, which forms part of these terms by reference.
22. General
We may subcontract or delegate the performance of any of our obligations (for example to specialist developers, designers or advisers), but remain responsible for performance. You may not assign or transfer your rights under this contract without our prior written consent. These terms, together with the offer email and the Privacy Policy, set out the entire agreement between us in relation to the Intensive and supersede any prior statement or understanding. No failure or delay by either party to exercise any right is a waiver of that right. If any provision is held by a court to be invalid or unenforceable, the remainder will continue in force. A person who is not a party to this contract has no rights under the Contracts (Rights of Third Parties) Act 1999. Notices may be given by email to the addresses we hold for each other.
23. Governing law & jurisdiction
These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute, save that we retain the right to bring proceedings against you in any jurisdiction where you are domiciled or have assets.
24. Contact
Questions about these terms? Email hello@theicelandintensive.com.